What services and support do I need?


You need whatever will help you do the things you want to achieve. This is what the Council calls your outcomes when they do an assessment with you.

Think about the cause of your difficulties and what matters to you. That helps you find the right solution.

  • For example, if your gap is ‘need help with shopping’, and you want to get to the local shop and meet your neighbours to hear all the news, then a service that does the shopping for you is not really what you want. But someone to go with you to the local shop is what you need.

Don’t just look for one service or support to do everything. It might be easier, or suit you better, to have several ways of meeting part of the gap.

  • For example, for the shopping, you could have one person going with you and then another person bringing the heavy staff to your house and putting it away for you.

You can get support from lots of sources.

  • Think of the ordinary supports and services that everyone uses. Examples are getting a supermarket to deliver shopping, or someone doing things that lots of people use such as doing cleaning or gardening or ironing, or taxis.
  • There are ordinary services that are ‘disability-friendly’ or ‘dementia-friendly’, such as some hotels when you are looking for a holiday or to get a respite break.
  • There are services specifically for people who are older or have disabilities.
  • You can employ someone to work for you. They are usually called a Personal Assistant.
  • All these arrangement work well. Most are better suited to some circumstances than others. If you are clear what you want to achieve, that helps you see which types of support are going to be better in your situation

Be realistic about taking risks.

  • Often people get worried about someone who needs extra support because they are older or have a disability being at risk of being harmed.
  • Use your common sense and experience from all aspects of your life. Think about the risks and how likely these are. Remember all the things you did before to keep yourself safe in equivalent situations.
  • Services that provide support to people who are more vulnerable should have arrangements in place to keep people safe. Ask about them.
  • The aim is to manage the risks rather than avoid them completely.

These sections might help:

What do I want?

Getting good quality support


Type to Search

See all results